As part of the ongoing efforts to enhance frontline service delivery and ensure easier access to university services, the Office of the Vice President for Student and External Affairs (VPSEA) of Biliran Province State University (BiPSU) convened a coordination meeting with heads of constituent offices on Friday, May 30.

The meeting was spearheaded by Dr. Erwin G. Salvatierra, Vice President for Student and External Affairs, with the goal of streamlining the implementation of an online appointment system designed for students and other clients of the university.

This initiative supports the directive of University President Dr. Victor Catigbe Canezo, Jr., who underscored the importance of prioritizing the ease of doing business, in line with Republic Act No. 11032, or the “Ease of Doing Business and Efficient Government Service Delivery Act of 2018.” The act mandates all government agencies, including state universities and colleges, to improve efficiency and reduce bureaucratic red tape.

By enabling students to book appointments online, the proposed system aims to resolve issues related to long queues, unregulated foot traffic, and delays in processing, while fostering a more organized, efficient, and responsive service environment across university offices.

“This is more than a digital shift—it’s a shift in mindset. We want to ensure that our students and stakeholders experience services that are efficient, responsive, and respectful of their time,” said Dr. Salvatierra during the meeting. “Implementing this appointment system is a concrete step toward achieving that vision.”

The technical consultation and system design are being guided by Mr. Paul Matthew Bentor, Head of the University Information Technology Office. Bentor provided initial recommendations on the structure of the digital platform and advised on the system's capacity to accommodate multiple offices, ensure user accessibility, and maintain secure data handling practices.

Office heads who attended the meeting expressed their support for the initiative and shared suggestions on how their respective units can best integrate the system into their daily operations. A series of follow-up orientations and training is expected to follow as the project moves toward full implementation.

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